Program Overview: Achieving excellence as a leader is all about that rare combination of hard logic coupled with excellent soft skills, and the ability to balance these appropriately in any situation to achieve high performance. A debatable question: Can a leader be a great manager? We then switch our topic to the concept of management. [...]

Program Overview: Do you know what impresses your ‘customer’ most? What prompts your ‘customer’ to return more often to a particular store or business like yours rather than “shop around?” Customers, like most others in both their business and private lives, are no longer always shopping for the lowest cost – they are looking for [...]

Program Overview: Negotiation takes place when two people (or more), with differing views, come together to attempt to reach agreement on some issue. This may be a one-off event or part of an on-going relationship. It is a form of communication known as persuasive communication. In a word, bargaining. Persuasive communication is about getting what [...]

Program Overview: A group is a gathering of a certain number of people. On the contrary, a team is a group of individuals working together to solve a problem, meet common objective, or tackle an issue .It is very easy to call a group ‘a team’. The challenging part lies with ‘building the team’. Many [...]

Program Overview: “Time, you old gypsy man, will you not stay, put up your caravan just for one day?” (Ralph Hodgson, an English poet). The wise people of the world always say, “Time and tide waits for none!” “Don’t say you don’t have enough time. You have exactly the same number of hours per day [...]

Program Overview: Business is all about communication. So is the survival of individual’s position in the society. The more effectively you communicate, the more widely you get connected with the world. In order to get connected with the proper network and flow, you must have the effective communication skills. It increases our efficiency and saves [...]